About the company
Twin Cities Automotive is a family-owned mechanics business in Townsville founded by Rob Fairbanks. The business has been operating since 1991, and the founder's two sons now contribute to the business. It specialises in auto electrical systems and is an electric vehicle specialist.
All mechanics are trained and certified, and all workmanship is guaranteed. The business uses dealer-level diagnostic equipment. No service work is undertaken until the customer has agreed to the work beforehand. Services include car service, brake repair, auto electrical repairs, vehicle inspection and reports, and general repairs.
What customers say
Based on genuine customer reviews
Reviews
Reviews are taken from publicly available sources.
Fast efficient service. They found the problem immediately when my usual workshop could not find what caused the rough performance.
Great mechanics, timely, friendly, and not over priced. No waiting area or courtesy car/lift which is disappointing, hence the missing star.
Booked a vehicle in for a quote for repairs. The office person was rude and very abrupt on receipt of the quote I was charged a fee in excess of $400 which was not raised prior. Very dishonest
Absolute Legends, I cannot praise these guys enough. After the shabby BMW service, they have restored my faith in quality work. They replaced my 3G for 4G, are servicing my aircon and battery cooling on my BMW i3, they are EV certified and can handle BMW coding. They are proactive in finding cheaper and quicker parts Best of all they give a proper diagnosis and plan for work required. Thank you team, love your work. Ten stars.
I find this service the best EVER. They are accommodating when you need to reschedule or need urgent help. They seek out hard to get parts for a great price. They are thorough, trustworthy, give clear explanations and super friendly. I have been going here for years. Highly recommended.
There are no words that can discribe these AMAZING mechanics. You guys are the best. We gave you are a hard job, you were the 4th car doctor our car had been taken to. It took a bit but you got it.... Amazing customer service 🥰 Awesome team.... You guys and gals should be absolutly proud of youselves 😍😍😍 Thank you so very much ❤️
Very disappointing customer service and complaints resolution. I was misquoted for a job, booked the job, the job they did was different to what I asked them to do and when I picked the car up was charged an additional 1/3 of the quoted price. Plus my car was damaged. With no explanation given. Management did not return call and was dismissive of all complaints with disregard to 8 years of customer loyalty to the business. If this is under new management I would give them a wide berth. Dodgy business alert.
Mechanics in Townsville compared
Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Townsville are compared.
| Rank | Provider | Rating | Reviews | Open Sat. |
|---|---|---|---|---|
| 1 | NCS Automotive Townsville | ★ 5,0 | 97 | No |
| 2 | Colins Vehicle Services | ★ 4,9 | 56 | No |
| 3 | Elite Mechanical Services & Repairs Townsville | ★ 5,0 | 21 | No |
| 4 | Bob Parkes Automotive | ★ 4,8 | 161 | Yes |
| 5 | Marks Mechanics - Repco Authorised Car Service | ★ 4,7 | 356 | No |
| 10 | Twin Cities Automotive (this page) | ★ 4,1 | 62 | No |